7-Days Return & Replacement Policy

We offer a 7-day replacement warranty for applicable products. If you discover a manufacturing defect or mechanical/electrical failure, you must notify us within 7 days of receiving the item.

• Eligibility: The product must be returned with its original, intact packaging, the warranty sticker, and the purchase memo.
• Exclusions: We do not accept returns for packet damage, superficial scratches, or cosmetic blemishes. Accidental damage, water damage, or issues caused by careless use are strictly not covered.
• Quality Expectation: The inherent quality of a product depends solely on the manufacturer. We do not accept returns or process refunds if a customer simply does not like the quality of an intact, functioning product.
• Processing Time: Once we receive the defective item, the replacement process generally takes 3 to 7 days, subject to stock availability.

Refund Policy

Refunds are processed under specific circumstances to ensure fair transactions for our customers.

• Stock Unavailability: If your product qualifies for a replacement but we are unable to provide one due to stock shortages, we will refund the full purchase amount of the product.
• Pre-Order Cancellations by Us: If we fail to deliver a pre-ordered item for any unavoidable reason, your advance payment will be fully refunded.
• Refund Timeline: Approved refunds will be processed and credited back to you within 3 to 7 working days.

Delivery & Transportation Costs for Returns

Please carefully note our delivery terms regarding any return, warranty claim, or servicing request:

• The customer is solely responsible for bearing all transportation and delivery costs associated with returning a product to us for warranty claims or service-related issues.
• Rajshahi Gadget Hub will not cover the courier charges for sending a defective item back to our store, nor for sending the replaced/serviced item back to the customer.

How to Request a Return or Refund

To initiate a return or refund request, please contact our support team as soon as possible with your order details and the specific issue you are facing.